FAQ

Frequently asked questions

Sizing, shipping, care and returns.

Questions

Sizing, care and delivery

Straight answers from the Mind Zone Pulse Wave desk before you order.

What sizes do you carry?

We stock a full range with guides on every product; our team replies within one business day.

Is packaging discreet?

Yes — every order ships in plain unbranded packaging.

How do I care for lace?

Hand wash cold or use a mesh bag; dry flat away from direct sun.

Do you ship across Japan?

Yes, typically 1–3 business days from Yokohama.

Can I exchange?

Unworn items with liners intact can be exchanged within 14 days.

Plain packaging, clear sizing, and delivery across Local from Yokohama.